Audience: Managers and Leaders who need to support their teams adoption of AI tools.
Responsibilities: Instructional Design (Instructional Design (action mapping, storyboarding, visual design, prototyping, authoring), eLearning Development, Deployment & Version Control (GitHub + Netlify)
Tools Used: Articulate Storyline 360, Figma, Gemini, Claude, Google Docs, GitHub, Netlify
The rate at which AI tools are used in today’s workforce has nearly doubled in just the past two years! Yet industry reports point to a lack of training and confidence, unclear expectations, and the associated trust, accuracy, and accountability issues. This module teaches managers how to support their team through the roll out of a new AI tool through one-on-one support, modeling workflow integration, and reporting to upper management.
After gathering data and researching market trends, I recommend using an eLearning solution for many reasons. It allows managers to complete the training as needed, allowing them to use this prior to adopting new AI tools, and supports the remote nature of many workplaces. I recommend using a scenario-based approach to provide an emotional experience to mimic the social & emotional complexities of disrupting a team's engrained workflows with a new tool. Based on recent industry reports, many employees understand the basic functionality of AI chat tools but struggle to understand how to utilize them to improve workflow efficiencies. Therefore, the manager must choose the best strategies to support their teams in adopting the tools beyond simple chat functions and to authentically integrate them into their daily workflows.